At Mecanumeric Group, we think that only a complete service is of value.
In addition to marketing our machines, we aim to provide a comprehensive service to our customers. Our CARE department is at the heart of the relationship with our customers and can intervene from the design phase of the project until the end of the machine's life. With a staff of more than 20 people, the CARE department offers many services to our customers in order to get the best possible use out of MÉCANUMÉRIC machines.
MÉCANUMÉRIC's training teams train your operators to use the machine and the software and to assure its correct maintenance. On customer site or directly at its training center in Albi, discover our training program.
You need to work with new materials or improve the quality / time of your machining? Our CARE department can support you thanks to its testing unit. Find out more about our services.
Our CARE department also offers you the opportunity to improve the performance of your machine by adding or modifying various options (ex: replacement of the table by a suction plate for a better maintenance of the parts, change of the spindle, addition of a tool changer, addition of a new cutting head, etc.).
Curative / Preventive maintenance
Our team of technicians travel all around the world to provide preventive and curative maintenance on your machine, thus ensuring them a longer lifespan. Find out about our maintenance contracts.
A team of technicians is also available to help you out by phone or with remote control.
MÉCANUMÉRIC also provides you with an online store for the purchase of the parts and consumables you need, whether for a Mécanuméric, CharlyDental, CharlyRobot machine or even for a machine from another brand.